Vonage AI Studio
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    • Get started
      • Create your first conversational flow!
      • Triggering Outbound Call API
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      • Flow Control
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  • WhatsApp
    • Get started
      • Create your first conversational flow!
      • Triggering an outbound WhatsApp virtual agent
    • Nodes
      • Start node
      • Conversation
        • Collect Input
          • Entity Ambiguation
        • Classification
          • Intent Ambiguity
        • Send Message
        • Conditions
      • Advanced
        • Reset Counter
        • Counter
        • Set Parameter
        • Custom Code
      • Actions
        • Send Email
        • End Conversation
        • Send SMS
        • Live Agent Routing
      • Integrations
        • Webhook
        • Legacy SalesForce Authentication Node
          • SalesForce Authentication
            • How to create a SalesForce Connected App
        • SalesForce Actions
        • Generative AI
          • Setting up Generative AI Node Integration
          • Endless FAQs on WhatsApp With Generative AI and AI Studio
      • Flow Control
        • Context Switch
        • Flows
    • Events
  • SMS
    • Get started
      • Create your first conversational flow!
      • Triggering an outbound SMS Virtual Agent
    • Nodes
      • Start node
      • Conversation
        • Classification
          • Intent Ambiguity
        • Conditions
        • Send Message
        • Collect Input
          • Entity Ambiguation
      • Advanced
        • Reset Counter
        • Counter
        • Set Parameter
        • Custom Code
      • Actions
        • Send Email
        • End Conversation
        • Send SMS
        • Live Agent Routing
      • Integrations
        • Webhook
        • Legacy SalesForce Authentication Node
          • SalesForce Authentication
            • How to create a SalesForce Connected App
        • SalesForce Actions
        • Generative AI
          • Setting up Generative AI Node Integration
          • Use Case Example: Gym Business
      • Flow Control
        • Context Switch
        • Flows
    • Events
  • HTTP
    • Get started
      • Create your first conversational flow!
    • Nodes
      • Start node
      • Conversation
        • Classification
          • Intent Ambiguity
        • Collect Input
          • Entity Ambiguation
        • Send Message
        • Conditions
      • Advanced
        • Reset Counter
        • Counter
        • Set Parameter
        • Custom Code
      • Action
        • Send Email
        • Send SMS
        • Live Agent Routing
          • Websockets connections for Live agent Routing
      • Integrations
        • Webhook
        • Legacy SalesForce Authentication Node
          • SalesForce Authentication
            • How to create a SalesForce Connected App
        • SalesForce Actions
        • Generative AI
          • Setting up Generative AI Node Integration
          • Use case Example : Online Shopping
      • Flow Control
        • Context Switch
        • Flows
    • Events
  • API Integration
    • Authentication
    • Insights
  • There's more
    • FAQs
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On this page
  • Step 1 - Just one click!
  • Step 2 - Add all relevant agent information
  • Step 2 - Pre-created template or starting from scratch?
  • Step 3 - And lastly, select if you want to start with an inbound or outbound agent
  • Step 4 - Go wild!

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  1. AI Studio

Create a new agent

PreviousPlatform UpdatesNextNLU AI Engine Preferences

Last updated 1 year ago

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The Agents tab allows you to create, modify, customise, and deploy Vonage AI’s virtual agents. Agents are presented in a box view by default, allowing you to easily access the desired agent and get key information about it at a glance.

Each Vonage AI account can include an unlimited amount of agents, so you can create multiple experiences under one unified account.

To create your first virtual agent, click on the “Create Agent” button on the top right side of the screen.

If you have previously exported an agent to your device, you can also import an agent by clicking on "Import Agent" on the top right.

Step 1 - Just one click!

Step 2 - Add all relevant agent information

  • Region: Choose whether your agent is being used in the US or in Europe. The region will ensure the agent's quick response time.

  • Agent Name: You can give your agent a unique name that will reflect its purpose. The name can be changed at any point and is meant for your eyes only.

  • API Key: This shows your Nexmo account or sub-account key. This is useful when you want to associate a phone number to your agent via the API dashboard.

  • Language: Select the language of your agent. Once you choose a language, you won’t be able to change it for that specific agent. We currently support English, German, Hebrew, Spanish, Arabic, French, and Dutch in Alpha version - many more languages to come in the near future!

  • Select Voice (For voice agents only): Select the Voice of your agent. Depending on the language you chose previously, you can pick from different voices and accents in that language. You can add a test sentence you would like to hear the agent speak in a particular voice - click play to listen.

  • Time Zone: Choose the time zone that your agent will operate in. For example, if you build the agent in London, but it’s meant to be used in New York, it’s better to define the agent time zone as EST. All reports for the agent will be generated accordingly. You can change the time zone and the name of your agent at any time.

Step 2 - Pre-created template or starting from scratch?

You can choose to either create an agent from scratch or add a ready-made template agent to your account. If you choose to work on a template, you can still make changes and customize it to fit your unique needs.

Step 3 - And lastly, select if you want to start with an inbound or outbound agent

This can be either an inbound call or outbound call event, depending on whether you need your agent to make the calls or be called directly. You don’t have to settle on just one event type for your agent. Later on, if needed you can add other events.

Step 4 - Go wild!

Congratulations! You can now create your conversational flow - node by node.

Once you have clicked the "Create Agent" button on the top right, you will be prompted to select the agent type. Our platform accommodates voice as well as text-based agents. Select for a voice-based flow, for a text-based WhatsApp integrated bot, for a chatbot you can interact with using your mobile, and for a web-based chatbot.

For more information on events, click .

If you need help, follow these easy steps for a , , or agent. Happy exploring!

Telephony
WhatsApp
SMS
HTTP
here
Voice
WA
SMS
HTTP