Once you are ready to publish your agent and allow for it to interact with external users, you will be prompted to add a phone number. Only agents with a phone number have the possibility to be published.
Vonage API Dashboard
AI Studio Canvas
Click on "Publish" and if you are doing this for the first time, you will be prompted to select one of the numbers you purchased. You can also change the number associated in the agent's settings on the left.
You can create two different types of voice agents on the AI Studio.
Virtual Agent handles incoming customer support queries, e.g. FAQs (opening hours, location, etc). In this case, the user is initiating the conversation with the VA. Once you added a phone number and published your agent, your users are ready to interact with the agent outside the AI Studio.
Virtual Agent engages with your customers by sending notifications and updates, e.g. confirmation messages, appointment changes, special deals, etc. Here, the VA initiates the conversation with the user.
AI Studio offers a wide variety of synthetic voices to choose from. We support a variety of Amazon Polly voices for our supported languages along with a selection of premium paid neural voices. All Text to Speech voices on Studio are integrated with Voice API. To learn more about the pricing for the paid voices, please visit this page.