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Once you are ready to publish your agent and allow for it to interact with external users, you will be prompted to add a phone number. Only agents with a phone number have the possibility to be published.
Once you have accessed the Vonage AI dashboard and can purchase the phone numbers for your agent. The numbers you purchased will show in the studio under "Phone Settings" - please link your agent with a phone number from the studio application ONLY.
Vonage API Dashboard
AI Studio Canvas
Click on "Publish" and if you are doing this for the first time, you will be prompted to select one of the numbers you purchased. You can also change the number associated in the agent's settings on the left.
You can create two different types of voice agents on the AI Studio.
Virtual Agent handles incoming customer support queries, e.g. FAQs (opening hours, location, etc). In this case, the user is initiating the conversation with the VA. Once you added a phone number and published your agent, your users are ready to interact with the agent outside the AI Studio.
Virtual Agent engages with your customers by sending notifications and updates, e.g. confirmation messages, appointment changes, special deals, etc. Here, the VA initiates the conversation with the user.