# FAQs

## :star: General AI Studio FAQs

### Is the AI Studio a standalone solution or does it work only in combination with other Vonage offerings?

Our Virtual Assistants can be offered standalone or as part of a bundle with other products from the Vonage product catalogs, such as the Vonage Contact Center. 

### Which languages does the AI Studio offer?

We currently fully support English, Hebrew, German, and soon Spanish. In an Alpha version, we also have Dutch, Arabic, French, and Portuguese available. A language in Alpha version means it might not include all NLU capabilities or e.g. system entities. Please have a look at [<mark style="color:purple;">this list</mark>](https://studio.docs.ai.vonage.com/theres-more/languages) to see the status of each language.&#x20;

### Who do I contact if I need help?&#x20;

Feel free to reach out directly via the AI Studio by clicking on the question mark on the top right of the page and selecting "Contact Support".&#x20;

<figure><img src="https://3877181490-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-L_81A0PNZfdawu_TPAO%2Fuploads%2FOQQy3LsucdqYjD1EtcEc%2FScreenshot%202024-06-05%20at%207.19.14%20PM.png?alt=media&#x26;token=dbfdb859-1225-4900-b001-e88b60f144dc" alt=""><figcaption></figcaption></figure>

### I have a cool feature idea - how can I let you know about it?&#x20;

The support form allows you to choose between reporting an issue or a bug, submitting a feature request, asking a question or sending feedback. Select the relevant option to let our support team how to effectively resolve your query.

<figure><img src="https://3877181490-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-L_81A0PNZfdawu_TPAO%2Fuploads%2FnraDNd3gTRcyA6ZO9tiG%2FScreen%20Recording%202024-06-05%20at%207.21.09%20PM.gif?alt=media&#x26;token=d8bd8b5c-406b-42e0-b278-a06f57c69c8b" alt=""><figcaption></figcaption></figure>

## :comet: AI Studio Capabilities

### **Do you offer text-based agents?**

If you are looking to create a chatbot, you can either create an [<mark style="color:purple;">SMS</mark>](https://studio.docs.ai.vonage.com/sms/get-started#how-to-set-up-your-sms-agent)<mark style="color:purple;">,</mark> [<mark style="color:purple;">HTTP</mark>](https://studio.docs.ai.vonage.com/api-integration/working-with-http-agents), or a [<mark style="color:purple;">WhatsApp agent</mark>](https://studio.docs.ai.vonage.com/whatsapp-chatbot/configuration) on our platform.&#x20;

For HTTP agents please keep in mind, that we are not offering a client-facing interface to deploy the agent (e.g., webchat widget). You can create an agent on our platform and use our API to communicate with the agent over any text channel.&#x20;

### How do I create an outbound call campaign?&#x20;

Using our API you can easily create your own outbound call campaigns. Just create an agent on our platform, select "Outbound Event" for the agent conversation type, and use our call API to set it up.&#x20;

For more info, please click [<mark style="color:purple;">here</mark>](https://studio.docs.ai.vonage.com/api-integration/telephony)<mark style="color:purple;">.</mark>

### How much AI is behind the AI Studio?

There are two parts to the Studio AI - the **ASR** (Automatic Speech Recognition) and **NLU** or **NLP** (Natural Language Understanding and Processing). The ASR registers the user input and transforms speech into text. This text  is then analyzed by the NLU component that will try to classify the input into the correct place of the agent's knowledge base.

For more information on our **text processing**, click [<mark style="color:purple;">here</mark>](https://studio.docs.ai.vonage.com/properties-1/intents/the-meaning-of-nlu)<mark style="color:purple;">.</mark>

### Do you only support robotic voices?

You can either choose from a number of different robotic voices based on the language you chose, OR add your own voice recordings to the agent.&#x20;

When you create the agent, you have the chance to pick the right voice for you. If you prefer human voice recordings, you can add them to any node in the flow.

To learn more about **how to use recordings** in the flow, click [<mark style="color:purple;">here</mark>](https://studio.docs.ai.vonage.com/properties-1/coming-soon-recordings)<mark style="color:purple;">.</mark>

### Are you able to recognize answering machines?

Yes, the virtual assistant will be able to recognize answering machines. Post recognition, the call is immediately terminated by the platform.&#x20;

Please contact our team at [<mark style="color:purple;">support@aistudio.vonage.com</mark>](mailto:support@aistudio.vonage.com) for support.

## :date: Reporting

### How to keep track of my agent's performance?

You can monitor your Agents on the Vonage AI console. Use the [<mark style="color:purple;">Reporting</mark>](https://studio.docs.ai.vonage.com/agents-1/reports) Page if you want to get a picture of how the Agent performed based on either Tags or time frame.&#x20;

**Tags** can help determine e.g. how many calls were successful and how many failed. In the Reports, you can then filter the calls by tags. This will help you to clearly measure the performance of the Agent. How to add a tag to a point in the conversation, please click [<mark style="color:purple;">here</mark>](https://studio.docs.ai.vonage.com/tags)<mark style="color:purple;">.</mark>

You also have the option to query all info of the call session via API. For more info, please click [<mark style="color:purple;">here</mark>](https://studio.docs.ai.vonage.com/api-integration/vai-integration-guide)<mark style="color:purple;">.</mark>

### How long do you save call reports?&#x20;

All information provided by our [<mark style="color:purple;">Insights API</mark>](https://studio.docs.ai.vonage.com/api-integration/vai-integration-guide) (transcriptions, general call information) is automatically wiped after 90 days, in order to maintain privacy and compliance with GDPR and other privacy regulations. Call recordings will be erased after 30 days.

If you'd like to save the call reports for longer, we suggest using our [<mark style="color:purple;">Insights API</mark>](https://studio.docs.ai.vonage.com/api-integration/vai-integration-guide) and store the data on your own application.

For more information on reports, click [<mark style="color:purple;">here</mark>](https://studio.docs.ai.vonage.com/ai-studio/reports)<mark style="color:purple;">.</mark>&#x20;


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://studio.docs.ai.vonage.com/theres-more/faqs-1.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.