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The Recordings feature is only available for telephony agents. The supported file types are: wav, mp3, ogg. Maximum file size is 4MB.
If you would like the agent to use human voice recordings instead of one of the predefined robotic languages, you can upload your recordings here. The format of the recordings should be wav or mp3.
Later on, when you're creating your agent, you can easily use it for any prompt, entity, etc.