Easily switch from one conversation path to another and allow for a flexible conversation
The Context Switch node enables the user to get out of context to jump to another intent while being prompted to fill a specific parameter. This means that the user can switch to the intents of the Context Switch node during the conversation. Imagine this node as a classification node without the entry point - accessible at any point during the flow.
The user is being prompted to give their order number to help track their package in a Collect Input node with sys.serial number as the attached entity.
Let's say, the user doesn't want to fill in this detail, but rather be transferred to a virtual assistant. Instead of giving the order number, the user can say "I want to speak to an agent" and they are being transferred accordingly.