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  1. Properties
  2. Intents

System Intents

System intents are pre-created intents with an already defined training set. You can simply select them in the "Classification" node and define their behavior by connecting the nodes.

List of current system intents

System Intent

Description

Usage

sys.yes

List of values with synonyms around "yes", e.g. "yeah" or "affirmative"

If the agent asks "Is there anything else I can help you with?" and instead of the next inquiry the caller answers with "yes" or "no"

sys.no

List of values with synonyms around "no", e.g. "negative" or "nope"

" - "

sys.either

List of values with synonyms around "either", e.g. "both" or "all of them"

sys.neither

List of values with synonyms around "neither", e.g. "none of these" or "both are wrong"

sys.cancel

List of values with synonyms around "cancel", e.g. "start from the top" or "from the beginning again please"

Allow the agent to start over

sys.repeat

List of values with synonyms around "repeat", e.g. "repeat that please" or "say that again"

Allow the agent to repeat the parameter prompt

sys.route_to_human

List of values with synonyms around "I want to talk to a human", e.g. "I need a live person" or "Route my call to a representative"

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Last updated 1 year ago

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