System Intents
System intents are pre-created intents with an already defined training set. You can simply select them in the "Classification" node and define their behavior by connecting the nodes.
List of current system intents
System Intent | Description | Usage |
sys.yes | List of values with synonyms around "yes", e.g. "yeah" or "affirmative" | If the agent asks "Is there anything else I can help you with?" and instead of the next inquiry the caller answers with "yes" or "no" |
sys.no | List of values with synonyms around "no", e.g. "negative" or "nope" | " - " |
sys.either | List of values with synonyms around "either", e.g. "both" or "all of them" | |
sys.neither | List of values with synonyms around "neither", e.g. "none of these" or "both are wrong" | |
sys.cancel | List of values with synonyms around "cancel", e.g. "start from the top" or "from the beginning again please" | Allow the agent to start over |
sys.repeat | List of values with synonyms around "repeat", e.g. "repeat that please" or "say that again" | Allow the agent to repeat the parameter prompt |
sys.route_to_human | List of values with synonyms around "I want to talk to a human", e.g. "I need a live person" or "Route my call to a representative" |
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