Counter

The Counter node will count the number of times it was triggered, and allow you to modify the flow according to that number. This will grant the agent the ability to create more complex conversation flows, and create dynamic effects on the flow.

Use this node if you want to enable different outcomes for each time the user passes a certain node. The counter node has to be placed right after the node you want to influence.

You can specify the number of scenarios, the minimum being one and the maximum being five. Connect the exit points of the tabs in the counter node with the entry points of the new nodes you chose for your flow.

When to use the Counter node?

If the agent misclassified in a Collect Input node with a sys.any parameter and an attached Classification node, it will go straight to “Missed” in the Classification node.

In this scenario, because we are using sys.any, we collect virtually any input in the Collect Input node, it is not possible to reprompt the caller.

Therefore, add the Counter node after the Classification node, connecting the exit point of the Classification node’s “Missed” to the entry point of the Counter node.

Use the counters node to create context specific fallback. Try to let the user know why they failed or why they are being routed at that specific step so they either know what to fix or know what they did wrong so they are less likely to repeat the mistake the next time. General fallbacks like “I’m sorry that didn't work” do not provide any feedback for the user to improve their responses.