Platform Updates

Bug Fixes & New Features

April 17, 2024

Stop Recording functionality now available for your voice agents, learn more here.

April 15, 2024

We’re changing the way you integrate! SalesForce Integration can now be set up directly from the API dashboard, learn more here!

March 24, 2024

Outbound Call Rate Limits Changed for Voice, WhatsApp and SMS Agents

All outbound calls and sessions are now limited to 1 per second. To increase your outbound limits to either 3 or 5 calls/sessions per second, please email with the following details:-

  • API key

  • Agent ID(/s)

  • Increase request: You can choose to increase your limit to 3 or 5 calls per second.

Once you receive confirmation from our teams that your request has been processed, please publish your agents and wait for about 5 minutes before you start triggering any new outbound calls.

Please note that if your agent is not approved for a higher limit, any call or session made over the 1 call/session per second limit will fail and return a 429 error!

March 6, 2024

UI/UX Updates!

Based on some of the early feedback we received, our developers made a bunch of updates to Studio's UI!

February 21, 2024

We now support Outbound Calls to SIP endpoints. Learn more here.

January 24, 2024

New dialect release! You can now access English (Canada) in all four channels within AI Studio.

December 20, 2023

New UI release!

Our developers worked hard to release a more user-friendly version of AI Studio. Let us know what you think by leaving feedback here.

September 11, 2023

GenAI Node phase 2 released!

With new features including Actions, the process of configuring your virtual assistant with the power of GPT has become much more efficient!

August 21, 2023

GenAI Node beta release!! Learn more about the node here.

July 18, 2023

Call ping timeout increased to 30 seconds from 10 seconds

  • This means that now you can choose to control the timeout for the Webhook and NCCO node.

May 14, 2023

New premium voices were made available on the Voice channel!

  • You can choose from a wide variety of human-sounding voices for your voice agents. Learn more about Voices here.

April 9, 2023

Added Polish Language

  • Learn which languages are supported here.

March 26, 2023

Enable/Disable webhook signature - learn more here.

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