# Vonage AI Studio ## Vonage AI Studio - [Welcome to AI Studio!](https://studio.docs.ai.vonage.com/master.md) - [Platform Updates](https://studio.docs.ai.vonage.com/platform-updates.md): Bug Fixes & New Features - [Create a new agent](https://studio.docs.ai.vonage.com/ai-studio/create-a-new-agent.md) - [NLU AI Engine - Traditional vs Hybrid](https://studio.docs.ai.vonage.com/ai-studio/nlu-ai-engine-traditional-vs-hybrid.md): ⚠️ This feature is in public beta. You're encouraged to explore and share feedback. It’s production-ready, but may change as we improve based on real-world use. - [Agentic NLU AI engine](https://studio.docs.ai.vonage.com/ai-studio/agentic-nlu-ai-engine.md) - [Building an Agentic NLU agent](https://studio.docs.ai.vonage.com/ai-studio/agentic-nlu-ai-engine/building-an-agentic-nlu-agent.md) - [Agent Building Features](https://studio.docs.ai.vonage.com/ai-studio/agent-building-features.md): Here are a few nifty features within the AI Studio platform - [Agent Templates](https://studio.docs.ai.vonage.com/ai-studio/templates.md): Templates that you can add as an easy base to your virtual agent. - [Take Message](https://studio.docs.ai.vonage.com/ai-studio/templates/after-hours.md): Be available for your customers 24/7 - [Updating Details](https://studio.docs.ai.vonage.com/ai-studio/templates/updating-details.md): Elegant self-service for ever recurring caller requests - [Survey](https://studio.docs.ai.vonage.com/ai-studio/templates/post-call-survey.md): Keep track of your Call Center Agents' Performance and your Customer Satisfaction - [FAQ](https://studio.docs.ai.vonage.com/ai-studio/templates/faqs.md): Relieve your Contact Center from constantly recurring questions and queries - [Package Tracking](https://studio.docs.ai.vonage.com/ai-studio/templates/order-tracking.md): Order Tracking with the help of a Virtual Assistant - [Caller Identification](https://studio.docs.ai.vonage.com/ai-studio/templates/identification-and-verification.md): Verify your callers to give optimal personal self-service - [Customer Service](https://studio.docs.ai.vonage.com/ai-studio/templates/customer-service.md): Answer queries and escalate to human representatives over chat - [Hotels](https://studio.docs.ai.vonage.com/ai-studio/templates/hotels.md): Hospitality Provider? Here's your all-in-one solution! - [Appointment Management](https://studio.docs.ai.vonage.com/ai-studio/templates/appointment-management.md): Manage user appointments and account changes - [Tester](https://studio.docs.ai.vonage.com/ai-studio/chatbot-tester.md): Using the Tester you can test your conversational flow using chat or via phone call. - [Editor Mode & Publish](https://studio.docs.ai.vonage.com/ai-studio/editor-mode-and-publish.md) - [Reports](https://studio.docs.ai.vonage.com/ai-studio/reports.md) - [Users](https://studio.docs.ai.vonage.com/ai-studio/users.md) - [Knowledge AI](https://studio.docs.ai.vonage.com/ai-studio/knowledge-ai.md) - [Entities](https://studio.docs.ai.vonage.com/properties-1/entities.md) - [System Entities List](https://studio.docs.ai.vonage.com/properties-1/entities/system-entities.md): List of Current System Entities - [Intents](https://studio.docs.ai.vonage.com/properties-1/intents.md) - [How do we analyze user input?](https://studio.docs.ai.vonage.com/properties-1/intents/the-meaning-of-nlu.md): Natural Language Understanding - [Generate Training Data](https://studio.docs.ai.vonage.com/properties-1/intents/generate-training-data.md): Generate user expressions automatically - [System Intents](https://studio.docs.ai.vonage.com/properties-1/intents/system-intents.md) - [Intent Annotation](https://studio.docs.ai.vonage.com/properties-1/intents/intent-annotation.md): Marking entity values within a user expression - [Parameters](https://studio.docs.ai.vonage.com/properties-1/parameters.md): Extract a part of the caller's input - [Contacts](https://studio.docs.ai.vonage.com/properties-1/contacts.md) - [Tags](https://studio.docs.ai.vonage.com/properties-1/tags.md) - [Recordings](https://studio.docs.ai.vonage.com/properties-1/coming-soon-recordings.md) - [Get started](https://studio.docs.ai.vonage.com/voice/get-started.md) - [Create your first conversational flow!](https://studio.docs.ai.vonage.com/voice/get-started/create-your-first-conversational-flow.md): This tutorial shows how to create a simple but effective telephony agent on the studio. - [Triggering Outbound Call API](https://studio.docs.ai.vonage.com/voice/get-started/telephony.md): The make call API allows you to utilize your telephony virtual assistant to trigger an outgoing call to any PSTN number. - [Sending an Outbound Call Request via Postman](https://studio.docs.ai.vonage.com/voice/get-started/sending-an-outbound-call-request-via-postman.md) - [Integration via SIP for Telephony Agents](https://studio.docs.ai.vonage.com/voice/get-started/integration-via-sip.md): Route the call to the virtual agent's phone number by using SIP - [Nodes](https://studio.docs.ai.vonage.com/voice/nodes.md) - [Start](https://studio.docs.ai.vonage.com/voice/nodes/start-node.md) - [Conversation](https://studio.docs.ai.vonage.com/voice/nodes/basic.md) - [Classification](https://studio.docs.ai.vonage.com/voice/nodes/basic/classification.md) - [Intent Ambiguity](https://studio.docs.ai.vonage.com/voice/nodes/basic/classification/intent-ambiguity.md) - [Collect Input](https://studio.docs.ai.vonage.com/voice/nodes/basic/collect-input.md) - [Entity Ambiguation](https://studio.docs.ai.vonage.com/voice/nodes/basic/collect-input/entity-ambiguation.md) - [Speak](https://studio.docs.ai.vonage.com/voice/nodes/basic/speak.md) - [Conditions](https://studio.docs.ai.vonage.com/voice/nodes/basic/conditions.md) - [Listen](https://studio.docs.ai.vonage.com/voice/nodes/basic/listen.md) - [Q\&A Node ](https://studio.docs.ai.vonage.com/voice/nodes/basic/q-and-a-node.md) - [Advanced](https://studio.docs.ai.vonage.com/voice/nodes/telephony.md) - [Reset Counter](https://studio.docs.ai.vonage.com/voice/nodes/telephony/coming-soon-reset-counter.md): Start the Counter from 0 - [Counter](https://studio.docs.ai.vonage.com/voice/nodes/telephony/counter.md) - [Set Parameter](https://studio.docs.ai.vonage.com/voice/nodes/telephony/set-param.md): Set a parameter value at any point in the conversation flow. - [Custom Code](https://studio.docs.ai.vonage.com/voice/nodes/telephony/custom-code.md) - [NCCO Node](https://studio.docs.ai.vonage.com/voice/nodes/telephony/ncco-node.md) - [Actions](https://studio.docs.ai.vonage.com/voice/nodes/actions.md): Behavioral building blocks of the conversation - [Send Email](https://studio.docs.ai.vonage.com/voice/nodes/actions/send-email.md) - [Call Routing](https://studio.docs.ai.vonage.com/voice/nodes/actions/route-call.md) - [End Call](https://studio.docs.ai.vonage.com/voice/nodes/actions/end-call.md) - [Start Recording](https://studio.docs.ai.vonage.com/voice/nodes/actions/start-recording.md) - [Stop Recording](https://studio.docs.ai.vonage.com/voice/nodes/actions/stop-recording.md) - [Send SMS](https://studio.docs.ai.vonage.com/voice/nodes/actions/send-sms.md) - [Integrations](https://studio.docs.ai.vonage.com/voice/nodes/integrations.md) - [Webhook](https://studio.docs.ai.vonage.com/voice/nodes/integrations/webhook.md) - [Legacy SalesForce Authentication Node](https://studio.docs.ai.vonage.com/voice/nodes/integrations/legacy-salesforce-authentication-node.md) - [Salesforce Authentication](https://studio.docs.ai.vonage.com/voice/nodes/integrations/legacy-salesforce-authentication-node/salesforce-authentication.md) - [How to create a Salesforce external client app](https://studio.docs.ai.vonage.com/voice/nodes/integrations/legacy-salesforce-authentication-node/salesforce-authentication/how-to-create-a-salesforce-external-client-app.md) - [SalesForce Actions](https://studio.docs.ai.vonage.com/voice/nodes/integrations/salesforce-actions.md) - [Generative AI](https://studio.docs.ai.vonage.com/voice/nodes/integrations/generative-ai.md): AI Studio with the power of GPT! - [Setting up Generative AI Node Integration](https://studio.docs.ai.vonage.com/voice/nodes/integrations/generative-ai/setting-up-generative-ai-node-integration.md): Get ready to use the GenAI node within your Virtual assistant! - [Migrating from the GenAI node to Knowledge AI](https://studio.docs.ai.vonage.com/voice/nodes/integrations/generative-ai/migrating-from-the-genai-node-to-knowledge-ai.md) - [Flow Control](https://studio.docs.ai.vonage.com/voice/nodes/flow-control.md) - [Context Switch](https://studio.docs.ai.vonage.com/voice/nodes/flow-control/context-switch.md): Easily switch from one conversation path to another and allow for a flexible conversation - [Flows](https://studio.docs.ai.vonage.com/voice/nodes/flow-control/flows.md): Branch out! Create different subflows to allow for easier navigation around the canvas. - [Events](https://studio.docs.ai.vonage.com/voice/events.md) - [Get started](https://studio.docs.ai.vonage.com/whatsapp/get-started.md) - [Create your first conversational flow!](https://studio.docs.ai.vonage.com/whatsapp/get-started/create-your-first-conversational-flow.md): This tutorial shows how to create a simple but effective WhatsApp agent on the studio. - [Triggering an outbound WhatsApp virtual agent](https://studio.docs.ai.vonage.com/whatsapp/get-started/triggering-an-outbound-whatsapp-virtual-agent.md) - [Nodes](https://studio.docs.ai.vonage.com/whatsapp/nodes.md) - [Start node](https://studio.docs.ai.vonage.com/whatsapp/nodes/start-node.md) - [Conversation](https://studio.docs.ai.vonage.com/whatsapp/nodes/conversation.md) - [Collect Input](https://studio.docs.ai.vonage.com/whatsapp/nodes/conversation/collect-input.md) - [Entity Ambiguation](https://studio.docs.ai.vonage.com/whatsapp/nodes/conversation/collect-input/entity-ambiguation.md) - [Classification](https://studio.docs.ai.vonage.com/whatsapp/nodes/conversation/classification.md) - [Intent Ambiguity](https://studio.docs.ai.vonage.com/whatsapp/nodes/conversation/classification/intent-ambiguity.md) - [Send Message](https://studio.docs.ai.vonage.com/whatsapp/nodes/conversation/text-message.md) - [Conditions](https://studio.docs.ai.vonage.com/whatsapp/nodes/conversation/conditions.md) - [Advanced](https://studio.docs.ai.vonage.com/whatsapp/nodes/advanced.md) - [Reset Counter](https://studio.docs.ai.vonage.com/whatsapp/nodes/advanced/reset-counter.md) - [Counter](https://studio.docs.ai.vonage.com/whatsapp/nodes/advanced/counter.md) - [Set Parameter](https://studio.docs.ai.vonage.com/whatsapp/nodes/advanced/set-parameter.md) - [Custom Code](https://studio.docs.ai.vonage.com/whatsapp/nodes/advanced/custom-code.md) - [Actions](https://studio.docs.ai.vonage.com/whatsapp/nodes/actions.md) - [Send Email](https://studio.docs.ai.vonage.com/whatsapp/nodes/actions/send-email.md) - [End Conversation](https://studio.docs.ai.vonage.com/whatsapp/nodes/actions/end-conversation.md) - [Send SMS](https://studio.docs.ai.vonage.com/whatsapp/nodes/actions/send-sms.md) - [Live Agent Routing](https://studio.docs.ai.vonage.com/whatsapp/nodes/actions/live-agent-routing.md) - [Integrations](https://studio.docs.ai.vonage.com/whatsapp/nodes/integrations.md) - [Webhook](https://studio.docs.ai.vonage.com/whatsapp/nodes/integrations/webhook.md) - [Legacy Salesforce Authentication node](https://studio.docs.ai.vonage.com/whatsapp/nodes/integrations/legacy-salesforce-authentication-node.md) - [Salesforce Authentication](https://studio.docs.ai.vonage.com/whatsapp/nodes/integrations/legacy-salesforce-authentication-node/salesforce-authentication.md) - [How to create a Salesforce external client app](https://studio.docs.ai.vonage.com/whatsapp/nodes/integrations/legacy-salesforce-authentication-node/salesforce-authentication/how-to-create-a-salesforce-external-client-app.md) - [Salesforce Actions](https://studio.docs.ai.vonage.com/whatsapp/nodes/integrations/salesforce-actions.md) - [Generative AI](https://studio.docs.ai.vonage.com/whatsapp/nodes/integrations/generative-ai.md): AI Studio with the power of GPT!! - [Setting up Generative AI Node Integration](https://studio.docs.ai.vonage.com/whatsapp/nodes/integrations/generative-ai/setting-up-generative-ai-node-integration.md): Get ready to use the GenAI node within your Virtual assistant! - [Endless FAQs on WhatsApp With Generative AI and AI Studio](https://studio.docs.ai.vonage.com/whatsapp/nodes/integrations/generative-ai/endless-faqs-on-whatsapp-with-generative-ai-and-ai-studio.md): Using Generative AI to Improve Customer Experience - [Flow Control](https://studio.docs.ai.vonage.com/whatsapp/nodes/flow-control.md) - [Context Switch](https://studio.docs.ai.vonage.com/whatsapp/nodes/flow-control/context-switch.md) - [Flows](https://studio.docs.ai.vonage.com/whatsapp/nodes/flow-control/flows.md): Branch out! Create different subflows to allow for easier navigation around the canvas. - [Events](https://studio.docs.ai.vonage.com/whatsapp/events.md) - [Get started](https://studio.docs.ai.vonage.com/sms/get-started.md) - [Create your first conversational flow!](https://studio.docs.ai.vonage.com/sms/get-started/create-your-first-conversational-flow.md): This tutorial shows how to create a simple but effective SMS agent on the studio. - [Triggering an outbound SMS Virtual Agent](https://studio.docs.ai.vonage.com/sms/get-started/triggering-an-outbound-sms-virtual-agent.md) - [Nodes](https://studio.docs.ai.vonage.com/sms/nodes.md) - [Start node](https://studio.docs.ai.vonage.com/sms/nodes/start-node.md) - [Conversation](https://studio.docs.ai.vonage.com/sms/nodes/conversation.md) - [Classification](https://studio.docs.ai.vonage.com/sms/nodes/conversation/classification.md) - [Intent Ambiguity](https://studio.docs.ai.vonage.com/sms/nodes/conversation/classification/intent-ambiguity.md) - [Conditions](https://studio.docs.ai.vonage.com/sms/nodes/conversation/conditions.md) - [Send Message](https://studio.docs.ai.vonage.com/sms/nodes/conversation/send-message.md) - [Collect Input](https://studio.docs.ai.vonage.com/sms/nodes/conversation/collect-input.md) - [Entity Ambiguation](https://studio.docs.ai.vonage.com/sms/nodes/conversation/collect-input/entity-ambiguation.md) - [Advanced](https://studio.docs.ai.vonage.com/sms/nodes/advanced.md) - [Reset Counter](https://studio.docs.ai.vonage.com/sms/nodes/advanced/reset-counter.md) - [Counter](https://studio.docs.ai.vonage.com/sms/nodes/advanced/counter.md) - [Set Parameter](https://studio.docs.ai.vonage.com/sms/nodes/advanced/set-parameter.md) - [Custom Code](https://studio.docs.ai.vonage.com/sms/nodes/advanced/custom-code.md) - [Actions](https://studio.docs.ai.vonage.com/sms/nodes/actions.md) - [Send Email](https://studio.docs.ai.vonage.com/sms/nodes/actions/send-email.md) - [End Conversation](https://studio.docs.ai.vonage.com/sms/nodes/actions/end-conversation.md) - [Send SMS](https://studio.docs.ai.vonage.com/sms/nodes/actions/send-sms.md) - [Live Agent Routing](https://studio.docs.ai.vonage.com/sms/nodes/actions/live-agent-routing.md) - [Integrations](https://studio.docs.ai.vonage.com/sms/nodes/integrations.md) - [Webhook](https://studio.docs.ai.vonage.com/sms/nodes/integrations/webhook.md) - [Legacy Salesforce Authentication node](https://studio.docs.ai.vonage.com/sms/nodes/integrations/legacy-salesforce-authentication-node.md) - [Salesforce authentication](https://studio.docs.ai.vonage.com/sms/nodes/integrations/legacy-salesforce-authentication-node/salesforce-authentication.md) - [How to create a Salesforce external client app](https://studio.docs.ai.vonage.com/sms/nodes/integrations/legacy-salesforce-authentication-node/salesforce-authentication/how-to-create-a-salesforce-external-client-app.md) - [Salesforce Actions](https://studio.docs.ai.vonage.com/sms/nodes/integrations/salesforce-actions.md) - [Generative AI](https://studio.docs.ai.vonage.com/sms/nodes/integrations/generative-ai.md): AI Studio with the power of GPT! - [Setting up Generative AI Node Integration](https://studio.docs.ai.vonage.com/sms/nodes/integrations/generative-ai/setting-up-generative-ai-node-integration.md): Get ready to use the GenAI node within your Virtual assistant! - [Use Case Example: Gym Business](https://studio.docs.ai.vonage.com/sms/nodes/integrations/generative-ai/use-case-example-gym-business.md): Introducing the GenerativeAI node in Messaging - [Flow Control](https://studio.docs.ai.vonage.com/sms/nodes/flow-control.md) - [Context Switch](https://studio.docs.ai.vonage.com/sms/nodes/flow-control/context-switch.md) - [Flows](https://studio.docs.ai.vonage.com/sms/nodes/flow-control/flows.md): Branch out! Create different subflows to allow for easier navigation around the canvas. - [Events](https://studio.docs.ai.vonage.com/sms/events.md) - [Get started](https://studio.docs.ai.vonage.com/http/working-with-http-agents.md) - [Create your first conversational flow!](https://studio.docs.ai.vonage.com/http/working-with-http-agents/create-your-first-conversational-flow.md): This tutorial shows how to create a simple but effective HTTP agent on the studio. - [Nodes](https://studio.docs.ai.vonage.com/http/nodes.md) - [Start node](https://studio.docs.ai.vonage.com/http/nodes/start-node.md) - [Conversation](https://studio.docs.ai.vonage.com/http/nodes/conversation.md) - [Classification](https://studio.docs.ai.vonage.com/http/nodes/conversation/classification.md) - [Intent Ambiguity](https://studio.docs.ai.vonage.com/http/nodes/conversation/classification/intent-ambiguity.md) - [Collect Input](https://studio.docs.ai.vonage.com/http/nodes/conversation/collect-input.md) - [Entity Ambiguation](https://studio.docs.ai.vonage.com/http/nodes/conversation/collect-input/entity-ambiguation.md) - [Send Message](https://studio.docs.ai.vonage.com/http/nodes/conversation/send-message.md) - [Conditions](https://studio.docs.ai.vonage.com/http/nodes/conversation/conditions.md) - [Advanced](https://studio.docs.ai.vonage.com/http/nodes/advanced.md) - [Reset Counter](https://studio.docs.ai.vonage.com/http/nodes/advanced/reset-counter.md) - [Counter](https://studio.docs.ai.vonage.com/http/nodes/advanced/counter.md) - [Set Parameter](https://studio.docs.ai.vonage.com/http/nodes/advanced/set-parameter.md) - [Custom Code](https://studio.docs.ai.vonage.com/http/nodes/advanced/custom-code.md) - [Action](https://studio.docs.ai.vonage.com/http/nodes/action.md) - [Send Email](https://studio.docs.ai.vonage.com/http/nodes/action/send-email.md) - [Send SMS](https://studio.docs.ai.vonage.com/http/nodes/action/send-sms.md) - [Live Agent Routing](https://studio.docs.ai.vonage.com/http/nodes/action/live-agent-routing.md) - [Websockets connections for Live agent Routing](https://studio.docs.ai.vonage.com/http/nodes/action/live-agent-routing/websockets-connections-for-live-agent-routing.md) - [Integrations](https://studio.docs.ai.vonage.com/http/nodes/integrations.md) - [Webhook](https://studio.docs.ai.vonage.com/http/nodes/integrations/webhook.md) - [Legacy Salesforce Authentication node](https://studio.docs.ai.vonage.com/http/nodes/integrations/legacy-salesforce-authentication-node.md) - [Salesforce authentication](https://studio.docs.ai.vonage.com/http/nodes/integrations/legacy-salesforce-authentication-node/salesforce-authentication.md) - [How to create a Salesforce external client app](https://studio.docs.ai.vonage.com/http/nodes/integrations/legacy-salesforce-authentication-node/salesforce-authentication/how-to-create-a-salesforce-external-client-app.md) - [Salesforce Actions](https://studio.docs.ai.vonage.com/http/nodes/integrations/salesforce-actions.md) - [Generative AI](https://studio.docs.ai.vonage.com/http/nodes/integrations/generative-ai.md): AI Studio with the power of GPT! - [Setting up Generative AI Node Integration](https://studio.docs.ai.vonage.com/http/nodes/integrations/generative-ai/setting-up-generative-ai-node-integration.md): Get ready to use the GenAI node within your Virtual assistant! - [Use case Example : Online Shopping](https://studio.docs.ai.vonage.com/http/nodes/integrations/generative-ai/use-case-example-online-shopping.md): Online Shopping Experience with HTTP-integrated virtual agent in AI Studio - [Flow Control](https://studio.docs.ai.vonage.com/http/nodes/flow-control.md) - [Context Switch](https://studio.docs.ai.vonage.com/http/nodes/flow-control/context-switch.md) - [Flows](https://studio.docs.ai.vonage.com/http/nodes/flow-control/flows.md): Branch out! Create different subflows to allow for easier navigation around the canvas. - [Events](https://studio.docs.ai.vonage.com/http/events.md) - [Authentication](https://studio.docs.ai.vonage.com/api-integration/authentication.md) - [Insights](https://studio.docs.ai.vonage.com/api-integration/vai-integration-guide.md): The Insights service exposes all the sessions information for an account and can be queried and aggregated in a dynamic way - [FAQs](https://studio.docs.ai.vonage.com/theres-more/faqs-1.md): Any unanswered questions? Maybe this helps! If not, feel free to Contact our support team via the AI Studio settings! - [Languages Available](https://studio.docs.ai.vonage.com/theres-more/languages-available.md): AI Studio strives to be an all-inclusive conversation builder. As part of this vision, we review and update our language portfolio monthly. You may use this page as a reference. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on a page URL with the `ask` query parameter: ``` GET https://studio.docs.ai.vonage.com/master.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.